Online Class Help

Where is the online class link?

  • All the class links for future classes are in Google Calendar on that class date.  You WON'T receive another email invite.   The future class links may be changed.  Always get the class link for the date of the class in Google Calendar.
  • If you submitted a Non-Gmail account at registration, then you may not receive the Google Calendar invite to the online class.  
  • DON'T decline the Google Calendar invite, otherwise, you will not receive class link updates in the future and may not be able to join the class.
  • If you need to use another Google Account for online class access, please fill this form. It will be updated in Google Calendar the following week.  

How to join the class

  • Please join the class 1 - 2 minutes before the class start time.
  • For the security and protection of our students, and also for the teacher to identify your child, all students must join the class with their REAL First Name and Last Name, not a fake name.
  • Create a Google Account with your Child's REAL First Name and Last Name.  Do not create the Google account as a child custodial account.  Google does not allow this type of account to join Google Meet.
  • If you prefer to use your existing Google Account, please update the account with your Child's REAL First Name and Last Name.
  • Parents' Google accounts not showing Child's first name and last name will not be allowed to join the class.
  • School email, Yahoo, Hotmail, etc do not work.  DON'T use them.
  • If you need to use another Google Account for online class access, please fill this form.  It will be updated in Google Calendar the following week.   
  • You child may also enter their name manually before joining the class if all Google accounts on the browser are logged out.

To Join the Class Without Requesting Permission

Log into Google Meet using the SAME Google Account that you received the class invite in Google Calendar.  Click or tap on Switch account to change your Google account to sign in to the online class  (See picture below).

During the class

  • For the security and protection of our students, and to avoid any strangers or hackers, all students MUST TURN ON the camera for the entire class.  It can also let the teacher make sure your child is paying attention and doing classwork during the class.  You can turn on background blur if it is available for your computer.
  • Change the google meet layout to "Spotlight" after joining the class
  • Please prepare a paper notebook for your child to do the classwork.
  • Please encourage your child to not hesitate asking questions in the class if there is any doubt.


Try the following steps and check the Google support pages below if there is any performance issue on Google Meet

In Google Meet
  • Allow Google Meet to use your microphone and camera
  • Change the google meet layout to "Spotlight" after joining the class
  • Turn off Background Blur and Virtual Background

On Computer
  • Use Google Chrome browser on a Windows or Mac computer, not a tablet.
  • Close all other applications on the computer during the class.
  • Make sure you only have one Google Meet tab open at a time. Close any open browser tabs, windows, or apps that aren’t currently being used. 
  • Unmute the speaker and microphone.  Turn up the volume.
  • Enable echo cancellation and Disable Far Field Pickup if your computer has these features
  • Turn off any Chrome extensions, especially Meet-specific ones. 
  • Update your Chrome browser regularly.
  • Avoid blocking the computer ventilation. Put the computer on a flat and hard surface to prevent it from overheating. Avoid using the computer on a soft surface like carpet or bed.

  • Sit near to the Wi-Fi router, or move the Wi-Fi router near to you.  Or connect the computer to the router with an ethernet cable.
  • Avoid video streaming or large downloads on other devices on the same network during the class time.
  • Don't use VPN
  • Turn off QoS on your router
  • Update router's firmware
  • If there are still problems, please disconnect, restart the browser and rejoin the class again.  Or restart the computer and router.

How to get a make-up class?

For School Year Classes - Please fill the make-up class request form.  A new class topic starts from every Sunday.  The make-up class can only be within the same week.  We will email you to confirm the make-up class after receiving your request form.  Please fill the form at least ONE week before your planned missing class if possible.

 School year class weekly homework is posted here

The homework solutions for Singapore math Hybrid 1st to 5th grade classes have been email to parents.
The homework answer keys for all other classes are at the back of the books.

What is the date and time of your class?

It can be found in one of the following ways:
1. Look for the class meeting in your child's Google Calendar
2. Log in, go to Invoices & Payments, click an invoice to open it. Please create an account to view the invoice if you did not create it.